PCOS Pal Support
Every message goes to a person, not a queue robot. We aim to reply within one working day.
support@ichime.dev
Please include your app version (You → scroll to the bottom) and the phone you are using — it makes most problems twice as fast to find.
Report abuse in Circles
If someone posts something abusive, harmful, or somebody else's private information, tell us and we will act.
- In the app: tap the ⋯ on the post → Report. You can also Block a member, which hides everything they write from you immediately.
- By email: send us the circle name and roughly when you saw it.
We review every report within 24 hours. Content that breaks the community guidelines is removed, and accounts that break them repeatedly lose access to Circles. You never have to wait for that review to protect yourself — blocking takes effect the moment you tap it.
Common questions
I paid, but Premium is not showing
Open the paywall (You → Unlock the lessons) and tap Restore Purchases. That re-asks the App Store what your account owns. If it still does not appear, email us with the Apple ID email you bought it with — not your password, which we will never ask for.
How do I cancel my subscription?
Cancellation is handled by Apple, not by us: iPhone Settings → your name → Subscriptions → PCOS Pal → Cancel. You keep access until the end of the period you have already paid for. Lifetime purchases are one-off and have nothing to cancel.
Why does the app say it does not know where I am in my cycle?
Because sometimes it genuinely does not. PCOS cycles are irregular, and an app that quietly averages over a 60-day gap is guessing at you. When there is not enough recent data to be honest about, PCOS Pal says so rather than printing a number that looks measured.
The cycle estimates — can I rely on them for contraception?
No. PCOS cycles are irregular by definition, which makes ovulation estimates systematically unreliable. Do not use anything in this app as contraception.
Is this medical advice?
No. PCOS Pal is for education and self-tracking. It cannot diagnose PCOS, and the pattern the quiz suggests is based on your answers, not a medical test. Only a doctor can diagnose you or change your treatment.
Apple Health is not importing my weight
Check iPhone Settings → Privacy & Security → Health → PCOS Pal and make sure Weight is switched on. iOS does not tell an app when permission was refused, so if the switch is off the app cannot detect it — it can only report that nothing came back.
Where are my progress photos after reinstalling?
Progress photos are deliberately never uploaded — they stay on the phone that took them. Your dates and weights come back when you sign in, and the picture shows as missing. If you want to keep the images, use You → Export My Data before deleting the app; the export includes the files themselves.
How do I get my data out?
You → Export My Data. You get a JSON file with everything, CSV copies of your symptom, weight and food logs, and your progress photos, handed to the share sheet so you can save or send them anywhere.
Delete your account
You → tap your name → Delete Account & Data. Full details, including what is deleted and the one exception, are on the account deletion page.